I Trained a Custom GPT Model on 50,000 Customer Support Tickets: Here’s What Actually Improved Response Quality
Six months ago, our customer support team was drowning. Response times had ballooned to 18 hours, satisfaction scores hovered around…
Six months ago, our customer support team was drowning. Response times had ballooned to 18 hours, satisfaction scores hovered around…
Last Tuesday, a guy rolled into my shop with a 2018 Honda Accord. Nice car. Clean exterior. The problem? His…
You’ve probably been there: standing in your bedroom on a Saturday morning, staring at overflowing closets and promising yourself that…
Last month, an online furniture store left $847,000 sitting on the table. Not because their products weren’t good enough or…
You probably assume your dishwasher cleans itself while washing your dishes, right? That’s what I thought too until I opened…
Picture this: You’re sipping coffee on a terrace in rural France, watching the sun rise over vineyards that stretch to…
You bought another snake plant last month. It was supposed to be unkillable – the internet said so. Yet here…
A major online retailer spent $2.3 million implementing an AI chatbot in 2022, only to watch their customer satisfaction scores…
Last month, I watched a marketing consultant friend struggle with a problem that’s all too familiar. She had 847 leads…
Last month, I watched a SaaS founder get banned from r/Entrepreneur within 47 minutes of posting his “helpful guide.” His…
Last Tuesday, I watched a plumbing company owner in Denver stare at his Google Ads dashboard with the kind of…
I spent three weeks last month helping a startup founder fix their customer support chatbot. The bot was confidently hallucinating…